AMD conducted an internal investigation in response to user complaints about Windows “dying” after a graphics card driver update.

AMD investigates reports of Windows “death” after graphics driver update

In response to user complaints reporting the “death” of their Windows systems following a graphics driver update, AMD conducted an internal investigation. The company was able to reproduce the reported situation and found that…

The issue occurred due to compatibility problems between certain versions of AMD’s Radeon Software Adrenalin Edition software and Microsoft’s latest operating system updates for Windows 10. This caused some computers using these configurations to experience a black screen or other display issues.

What did AMD do in response?

AMD has released updated drivers (version 20.11.1) addressing this problem, which are now available for download on its website.

Tips for users experiencing similar issues:

• If you have already installed the problematic version of Radeon Software Adrenalin Edition software, try booting your computer into Safe Mode and uninstalling it from there before installing the latest version.
• You can also use third-party tools such as Display Driver Uninstaller (DDU) or AMD Clean Uninstall Utility tool instead if necessary.

This incident serves as a reminder that updating device drivers requires caution since they can cause compatibility errors with different hardware components or software applications running on your machine. Always ensure you check manufacturer websites regularly for any new updates concerning your PC’s hardware devices’ compatible drivers before proceeding with installation procedures.